Monday, June 26, 2017
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Sales - 800.526.8302 or 660.829.4638 Support - 660.829.4638

I-Land Tech Support

We keep our customers happy by combining fast, solid Internet connections, loads of free extras, and knowledgeable, friendly technical support.  Our goal is to provide you with the best Internet software configuration assistance possible in a friendly, timely, and professional manner.  We can help you to accomplish three core tasks: establishing a connection, browsing the World Wide Web, and sending and receiving email using supported email clients.  The extended technical support hours below help to insure that we'll be there when you need us:

If you would like one of our technicians to perform a remote session and make a settings change for you rather than the technician walking you through the steps, then our "Remote Access" technical service might be a better approach. Upon contacting our technical support department a technician will ask that you click the link below named "Remote Assistance" and you will be ask to download a small remote access program. The techician will then have you enter a one time (1) access code that allows them to work on your machine remotely. You will be able to observe from your monitor the steps the technician takes to resolve your settings issue. The remote access session will only allow the technician access to your machine during that support session. Any other remote access sessions will require a new access code. Sometimes the process can be expedited for both the end user and the support department techician. (not recommended for dial-up customers)

Currently Supported Windows 7, 8, & 10 Applications:

Microsoft Dial-up Networking Microsoft Internet Explorer (ver. 9/10/11)
Microsoft Outlook (2010/13/16) Windows Live Mail 2012
Windows Mail (Vista) Windows 10 Mail App
Thunderbird (ver. 45)  

 

Currently Supported Apple Applications (Mac, iPhone/iPad):

OS-X (ver, 10.6 and up) Safari (ver. 9.1 and up)
Apple Mail (current versions) iOS Mail (iPhone 4 and up)

 

Currently Supported Android Applications (Phones and Tablets):

Android (ver, 5.0 and up) Mail (Android ver 5.0 and up)
   

 

Hours   Tech Support Links
 Monday - Friday  8:00am - 9:00pm       -- Access Numbers
 Saturday  10:00am - 6:00pm       -- Broadband Speed Test
 Sunday  12:00pm - 6:00pm       -- Network Status
Via Phone (660) 829-4638      -- Tech Tips
Via Web support form       -- General Settings
     
     
How-to/Setup    
Email Programs Personal Website     
      -- Remote Assistance