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I-Land Technical Support Form

This form is sent directly to I-Land Technical Support. Expect replies normally within 24 hours of submission (except weekends and holidays). Please fill out all options relating to the problem(s) that you are experiencing.

For general questions or comments please fill out the following information

The following items are required.

Name:

Username:

Phone Number:

Ext.

Town:

Email Address
Example: support@iland.net

Best time to contact:

Support Hours:
Mon-Tues-Thurs-Fri	8:00 am to 9:00 pm
Wed	10:30 am to 9:00 pm
Sat	Noon to 6:00 pm
Sun	Closed

System and Software Information
(Following selections are used to help technicians diagnose problem with your computer systems)

Operating System:
Connection Type
Browser Program:
Email Program:

I-Land does not support Microsoft Outlook (all versions) and Microsoft Exchange (Windows Messaging).

PROBLEM TYPE
Select Detailed Problem Type (note: multiple selects allowed): (Following selections are used to help technicians diagnose problem with your computer systems)
Connects but unable to access Web Email Problem Browser problem Busy Signals (excessive) Ringing with No Answer Frequent Disconnects	Fails to Authenticate Slow Connection Speeds ISDN Connection Problem DSL Connection Problem Other -- Put info in comments block

Please provide a detailed description of the problem you are encountering and any error messages (this will help us focus our troubleshooting on the problem).

PROBLEM DESCRIPTION: